About ResearchU
We specialise in trauma-informed user research training. We place a strong emphasis on self-care and how to conduct sensitive research. Our services have derived from over 20 years of experience working with trauma and complex needs, in a wide range of settings including, public, private and third sector. We combine user research and therapeutic techniques to explore difficult topics, for example; researching death and bereavement.
Read more about how we use art to encourage self-reflective practice.
https://www.linkedin.com/pulse/exposure-others-trauma-toxic-jane-reid/
What we offer
Training
An introduction to trauma-informed user research (CPD accredited)
Exposure to others' trauma is toxic. The course is aimed at everyone involved in user research. It provides delegates with the skills to prevent the harmful effects of working with trauma, maintain psychological safety, and minimise harm to participants. Due to the impact of the pandemic, participants are likely to share sensitive content, putting all involved at risk of harm and re-traumatisation. The course includes interactive conversations on sensitive topics such as domestic abuse, human trafficking and bereavement, which may be challenging for some delegates. The course is co-facilitated by a trauma therapist to support the wellbeing of delegates.
Who are ResearchU
Janice Hannaway
Janice is a NN/g certified user researcher who has worked with various government departments where she has applied her understanding of human behaviour to develop user focused products and services. As well as this Janice has over 25 years experience working with people with complex needs and trauma in public, private and third sector organisations. She currently practices as an accredited psychodynamic therapist, coach and clinical supervisor. Janice is also a certified Emotional Intelligence Assessor (EQ-i 2.0 & EQ360).
Janice has a great passion for understanding the complexity of people, their motivations, behaviours and challenges they face. And thus, Janice is highly skilled at getting to the root of people’s problems and empowering them with the skills to overcome them.
Jane Reid
A highly experienced user researcher, she specialises in conducting research across a range of complex areas, including; homelessness, drugs, alcohol, domestic abuse and intergenerational unemployment. Clients include: Disclosure Scotland, NHS Digital (UK), Ministry of Justice, UK Gov Cabinet Office, Scottish Courts and Tribunal Service and Essex County Council.
A great believer in working with others to solve problems, she set up and led a cross government and third sector working group to look at: when and what to ask about sex and gender on forms. This research has led many organisations to rethink whether or not they need the question and some have removed it.